We are delighted to introduce Axel Rodeck as our new Head of Customer Care & Quality Assurance.
Axel Rodeck has already been working for the DIAGONAL Group for over 10 years.
Contact details:
Mail: ar@diagonal.eu
Phone: +49 4181 / 3000-1161
Mobile: +49 151 / 22 67 96 69
Our Managing Director Philipp Kadel and Axel Rodeck met more than 20 years ago. Back then, Axel Rodeck was responsible for selecting the right debt collection service provider for online and mail order companies. As Managing Director of Crejuris Inkasso GmbH, he then joined forces with Philipp Kadel, Managing Director of Diagonal Inkasso GmbH, to conquer the industry. In 2019, what belongs together grew together: Crejuris was merged into the DIAGONAL Group.
With great commitment to the customer
As an authorized signatory in the DIAGONAL Group, Axel Rodeck has since concentrated on what is close to his heart: Inspiring people and turning them into customers! He is a sales professional through and through, who understands the market mechanisms and the needs of his customers. Thanks to his outstanding expertise in the debt collection industry, he is also able to put together service packages that require explanation - and in such a way that they perfectly match the customer's requirements.
"Using Axel Rodeck with his experience and expertise as Head of Customer Care makes a lot of sense," explains Philipp Kadel.
Axel Rodeck: "I am now facing new and exciting challenges. It will be a great task to raise our quality standards to the next level together with the well-established customer service team at the DIAGONAL Group. I am particularly looking forward to many constructive discussions with customers."